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I had an odd experience the other day. I was working from my home office and I could see a man walking up to my door through my blinds. My house is currently for sale, which has increased the number of strangers knocking on my door. I figured he was going to ask about the house, so I decided to stay on my call. All of the information he would need about the house is on a sell sheet, conveniently located at the edge of the yard. I heard him knock and yell “hello” a few times, but then I thought I heard a different noise… the sound of my security screen door OPENING. I had a quick, no-way moment, and swiftly got up to check on the noise, terrified to discover that ...
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Choosing a location for a conference or event can be overwhelming—hotel space, room prices, entertainment, dining options, travel distance for attendees, airfare prices, weather, and transportation are all factors to consider. Xplor, Inc. has planned and executed conferences in cities all over the country, and these are a few of our favorites!   Orlando, FL Orlando, FL boasts over 450 hotels and resorts, with a total of over 68,000 sleeping rooms! The average going rate for a room is a $124, which makes an affordable choice for large groups looking to base their event in this sun-soaked city. One of the biggest draws for Orlando is the presence ...
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Inventory errors are some of the most damaging mistakes franchise owners can make. Mishandling your analyses can lead to supply spoilage and shortages, failed marketing campaigns, and even seasonal staffing oversights. And while that sure sounds scary, it should also get you excited about the fixes proposed here, as a few simple changes can radically improve those same aspects of your business. Today’s post spotlights 3 of the most costly franchise inventory errors, then shares some   software solutions   that can automate and foolproof one of the most critical parts of your business. 1-Subpar performance measurements When it comes to fixing ...
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Strategic selling: Security in a business crisis Losing your biggest account. It’s something no organization wants to think about, least of all small companies and start-ups … perhaps to the degree that they literally don’t think about it and are floored when it happens. To vendors that depend on a few key accounts for survival, it seems like a no brainer to say, “Be prepared.” The fact is, though, things happen beyond our control. Our gravy-train account might merge with another organization and decide, as a new entity, to obtain the products and services we provide elsewhere. Or it may undergo a leadership shake-up, after which the new executive group ...
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Employee management software has been used by national franchises as a way of improving productivity, customer satisfaction, and scheduling efficiency for years. But small business owners are still missing out, assuming that this technology is only for multinational companies with massive employee rosters. The truth is that franchises both big and small can benefit from   employee management software . Today’s post outlines four advantages of employee management software that benefit businesses of any size. Employee management software keeps franchise families connected. Franchise systems draw strength from numbers, as a single brand reputation will ...
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Today’s post is directed at auto shop owners who may be considering updating their   franchise management software . Read on to learn four ways that FranchiseSoft can improve your shop’s process and profitability. Simplify the inventory process. Auto shops rely on well-organized inventory, as a customer who arrives only to find the part they need isn’t available will quickly look elsewhere. Auto shops routinely short on key components will quickly develop reputations for unreliability, which might as well be a death knell in the   automotive service industry . If your auto shop is tracking inventory manually, you’re losing money. Rather than spending ...
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Over the years, we have learned that there are many details and decisions that go into producing a phenomenal event, but the first, and most important piece to the puzzle is to choose a theme for the conference or event. This step is essential for creating a memorable event for the attendees, and here are our reasons why. A creative and meaningful theme: Functions as the elevator pitch for the conference and helps potential attendees quickly understand what the event is trying to accomplish and convey. Unifies objectives and provides a focus for events. This is especially helpful when planning session topics and selecting speakers. Generates buzz ...
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Is your franchise system prepared to handle the continual shifts in the cyber threat landscape?  Join us September 14 to find out more: Register: https://register.gotowebinar.com/register/8675914587194593539 As the threat landscape continues to evolve, and the techniques employed by cybercriminals become more sophisticated, more and more attacks are slipping through traditional security defenses. IT security heads and admins are so busy managing operations and ensuring the company's ongoing security efforts that they often miss key indicators that their network has been compromised. Plus, the new tools designed to combat those threats increasingly require more ...
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The Dilbert comic strip, written and illustrated by Scott Adams, debut on April 16, 1989. That’s 27 years of commentary about life in the workplace that is even now running online and in 2,000 newspapers worldwide in 57 countries and 19 languages. Which certainly begs the question… where does Adams get the ideas for so many strips? For those not in the know, Dilbert started out as a comic strip about a man and his pet dog, but really took off when Adams moved the action from Dilbert’s home to his workplace. It has become appreciated by fans for its commentary on frustrations with workplace antics, lazy coworkers, micromanagers, bureaucracy, technology, ...
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When Andy Moore and his team started monitoring their online reviews , they quickly spotted an issue with the waitstaff at Hwy 55 Burgers, Shakes and Fries. While the retro-themed diners were providing incredible 60’s ambience, the waiters and waitresses were simply too slow to serve guests after they sat down. Something about the service process wasn’t streamlined. Armed with this new insight, Moore decided to make speed and service a priority during the onboarding process of all new employees. “We also used the opportunity to remind everyone in a company-wide email on the steps to greeting a customer or serving him or her as quickly as we can,” said ...
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Franchising is one of the fastest and most efficient ways to penetrate new markets, and consequently franchise development has emerged as a top priority for new and established investors. In today’s post, we discuss 4 ways FranchiseSoft’s Franchise Development module can help franchisors build their brand. Master key metrics to pinpoint the best opportunities for growth.   Successful franchise development   involves combing through hundreds of statistics that pertain to your defined market area in order to spot and take advantage of the best opportunities for growth. Due diligence means keeping your thumb on the pulse of developments in real estate, ...
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Today’s post discusses a few ways that FranchiseSoft’s CRM can save restaurant franchise owners money. This list is by   no means   an exhaustive one, but rather is meant as an introduction to the different ways   our software solutions   can take your business to the next level. How can FranchiseSoft’s CRM save my restaurant money? Our software will help you directly cut costs, while also eliminating expensive redundancies that are eating up your restaurant franchise’s manhours. Make your inventory count.   Counting, managing, and valuing your food inventory is one of the most important back end processes for a restaurant franchise owner, ...
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FranchiseSoft’s Customer Management module was designed by former franchise owners and operators to optimize customer service outcomes across all industries. In today’s post, we take a closer look at how our system can be deployed by automotive franchise owners to improve customer satisfaction, control costs, and secure repeat business. First of all, FranchiseSoft will get more clients to your repair shop. In every industry, franchise owners and operators make great use of our   customer management software   when it comes to tracking down and converting promising leads. Not only do our intuitive performance metrics and user-friendly reports make it ...
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In The Mummy, the first entry in Universal’s new “Dark Universe” adventure-horror film franchise, Tom Cruise plays a sort of modern-day Indiana Jones who plunders an ancient tomb housing a mysterious sarcophagus. Now, Tom Cruise may be an expert jet pilot, samurai warrior, lawyer, sports agent, and air-guitarist, but he’s no Egyptologist. Whereas Harrison Ford might look at a secret tomb and say, “I got a bad feeling about this,” Cruise is all about “Show me the money” and digs up his find, inadvertently awakening an ancient evil bent on wreaking havoc upon the world. If only he had been able to read the hieroglyphic warning on the side of the sarcophagus, ...
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It turns out a lot of people lie on their resumes. If you work in HR, recruiting, or some other aspect of talent acquisition, this probably isn’t a surprise. It works like this: you post your open position along with a list of qualifications, would-be applicants see the list and realize they aren’t qualified, and—voilà!—a resume with invented credentials materializes. Works like a charm! Actually, it doesn’t work like a charm, especially in the internet age when it’s so easy to investigate people’s work history and track down their LinkedIn and Facebook contacts. But given the disconnect between what companies need and what job-seekers think companies need, ...
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Hanging onto your top people may be expensive, but it’s cheaper than losing them. by Scott Davis CEO, TrueSyncMedia and SocialMediaTV.com   In my last article I talked about the costs – often the hidden costs – of employee attrition. The bottom line: losing an employee is more expensive than most entrepreneurs realize. So how can you avoid the bleeding? What can you do to keep your people off Monster.com, Indeed.com and Craigslist?   Here are six tips that top-performing companies know about. They aren’t all easy, but they’re proven winners for businesses like yours.   1: Boost compensation. I know, this is the last thing you ...
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  Any experienced franchise owner can tell you employee turnover is a fact of life. Often, it’s a painful, expensive, profit-sapping fact, and while every business owner realizes that losing employees – especially good ones – and replacing them hurts, not everyone fully grasps the actual damage being done to the bottom line.   Worse, many owners and managers don’t understand how much of the problem is avoidable.   So, how much does it cost to replace an employee? Estimates can vary wildly. A former colleague with deep experience in the world of HR consulting once explained to me that for management level and above his firm always assumed a ...
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At the beginning of every franchise relationship, even if everything starts on the best of terms, it is always important to think about how you might handle any issues that may arise.  If a franchisee later becomes disgruntled, how is your system prepared to respond? In the franchise context in particular, before jumping to expensive litigation, the franchisor should consider alternative dispute resolutions in order to find a resolution. As a preliminary step, in order to avail itself to alternative dispute resolution, the franchisor must make sure that mediation and/or arbitration are included in the dispute resolution provision of the franchise agreement.  ...
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Ever since eBay, Inc. v. MercExchange, L.L.C. in 2006 and Winter v. Nat. Resources Defense Council, Inc. in 2008, the United States circuit courts appear to be split over whether a franchisor has a presumption of irreparable harm if trademark infringement exists when seeking an injunction.  In the years following these two cases, some circuits have decided to abandon the presumption altogether while some have kept it. Due to this circuit split and landscape of uncertainty, a franchisor should aim to be prepared to prove that such irreparable harm exists in order to obtain a preliminary or permanent injunction against a franchisee in cases of trademark ...
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As the Baby Boomer population continues to grow, the demand for remodeling services continues to climb to new heights. As a result, kitchen franchises across the country are seeking out local marketing strategies to distinguish themselves from the competition. In today’s post, we highlights three ways our franchise sales & marketing solutions help remodelers generate more local leads. Keep Your Local Advertising On-Target When it comes to advertising, too many people confuse visibility with effectiveness. While it’s great to get more eyes on your promotion, effective advertising is all about relevance. To give you an example, it wouldn’t matter if you ...
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