A dynamic, innovative, thoughtful and inspiring leader with 30 years of experience in franchising, distributed networks and cooperatives. Successful history of: (i) turning around a $700 million distressed franchise system into a $2.0 billion revenue business in four years, (ii) reviving and re-energizing a $3.5 billion revenue franchisor and (iii) founding three franchise systems. Experienced corporate board member.
Currently, a consultant to some of the largest franchise systems in North America. A franchise industry leader, widely published, keynote speaker, member of the New England Franchise Association Board, and Co-chair of the International Franchise Associations Knowledge Share Task Force.
• Aligning franchisor/member and franchisee/member goals
• Strategic planning
• Communication strategies
• New initiative planning and launch strategies
• All aspects of training
• Creating / improving Advisory Councils / Networking Groups
• Creating meaningful franchisee/member events
• Franchisee/Member/Customer surveys
• New franchise/group development
• Capturing /sharing best practices and ideas
• Board management
• Bylaw review, enforcement